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This document is an electronic record in terms of the Information Technology Act, 2000 ("IT Act") and rules thereunder. This electronic record is generated by a computer system and does not require any physical or digital signatures.

These Terms and Conditions / Terms of Service ("Terms" / TOS / "Portal Terms") read with the privacy policy, disclaimers, rules of Britannia as may be posted on "eLibrary", having URL www.24x7library.com, from time to time, shall govern your use / access of "eLibrary" ("Portal"/"System"), its related content, sites and hyperlinks owned, maintained and operated by Britannia Industries Limited and/or its Affiliates. These Terms apply to all Users of the System, being employees of Britannia who are granted access to the System for their official duties.

By impliedly or expressly accepting these Terms, privacy policy, you also accept and agree to be bound by rules, policies and Terms of Britannia as posted on this System from time to time and corresponding hyperlinks if any. If you do not agree to be bound by the TOS, please do not access this System or avail any Services provided through this System.

Changes to the Portal Terms

We may change, modify, amend or update these Terms from time to time by publishing an updated version on the System. By continuing to use the System you will be deemed to accept the updated Terms and agree to be bound by them.

Definitions

For the purpose of this TOS,

"Affiliate(s)" shall mean with respect to Britannia, any person directly or indirectly controlling, controlled by, or under direct or indirect common control with Britannia including its subsidiaries and associate companies.

"Agreement" means these Terms and Conditions/Terms of Service, as detailed herein including all schedules, appendices, annexures, privacy policy, Disclaimer and will include the references to this Agreement as amended, novated, supplemented, varied or replaced from time to time.

"Britannia"/"we"/"us"/"our" shall mean Britannia Industries Limited (CIN: L15412WB1918PLC002964), having its registered office at 5/1A, Hungerford Street, Kolkata - 700017 and having its Executive Office at Prestige Shantiniketan, Tower C, The Business Precinct, 16th & 17th Floor, Whitefield Main Road, Mahadevapura Post, Bangalore - 560048, Karnataka, and/or its Affiliates, service providers, successors and assigns, wherever the context applies.

"Content" means all text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, artwork and computer code collectively.

"Service(s)" shall mean all services that Britannia provides to its Users through the System, being: Manage the Journals & Technical Knowledge documents for RDQ

"You"/"User" shall mean employees of Britannia who are granted access to the System for their official duties.

"eLibrary"/"Portal"/"System" means web portal named "eLibrary" (www.24x7library.com) operated by Britannia and any other related applications owned and/or operated by Britannia or its subcontractors on behalf of Britannia, or its Affiliates.

Registration

In order to avail the Services through the System, you may be required to be registered/onboarded on the System, which may involve, without limitation, providing Name and Email, as applicable. You will be solely responsible to ensure confidentiality of your login credentials or account with the System. You agree that the information provided by you or on your behalf is true, complete and accurate, and agree not to submit any particulars which are false or any information you do not have any right or authority to provide. You are solely responsible for maintaining the confidentiality and security of all activities that occur on or through your access of the System. We do not collect any information from minors. In order to use and/or register with the System you must be 18 (Eighteen) years of age or older.

No unlawful, infringing or offensive activity

Your use of this System is in compliance with all the applicable laws including but not limited to Information Technology Act, 2000 and the Rules made thereunder. You must not post/transmit or enable another person to post/transmit via the System any information or material or otherwise use the System for any activity which breaches any laws or regulations, infringes a third party’s rights or privacy or is contrary to any applicable laws.

No viruses or other interference

You must not transmit or enable another person to transmit via the System any virus or other information or material or otherwise use the System in a way which tampers with, hinders the operation of or makes unauthorized modifications to the System, or inhibits any other user from using the System, or defames, harasses, threatens, menaces or offends any person.

Termination or suspension of your access

We may suspend or terminate your account or access to all or any part of the System at any time, if you breach these Terms and Conditions of the Agreement/TOS, in our reasonable opinion or at our discretion for any reasons as we may deem fit, including on cessation of your employment or engagement with Britannia.

Exactness/Accuracy not guaranteed

We have made significant efforts to accurately display the details of Services on this System. However, we do not warrant/guarantee the content of this System is accurate, complete, current, or error-free, as this may depend on data entered by Users.

Content/Feedback that you submit to the System

We may allow you to post your experience, feedback, photographs or other data in respect of the Services or your user experience with this System, via the System ("your content"), for which you should be registered with the System. You confirm that the particulars posted by you are true and correct information and shall not belong to any third party or fictitious names. For your content, you hereby grant us a non-exclusive, irrevocable, worldwide, royalty-free, transferable licence to use, reproduce, modify, adapt, publish or communicate to the public your content for the purposes of our business, and the right to sub-license those rights to others or our Affiliates. We may monitor or review your content and may alter or remove any of it at any time, for any reason including for operational integrity of our Services.

Intellectual Property

All intellectual property rights in this System, design, text, graphics, applications, software, underlying source code and all other aspects belong to us and/or our Affiliates.

Copyright:

All Content included on the System, such as text, graphics, logos, button icons, images, data compilations, and software, is the property of Britannia, its Affiliates or its content suppliers and is protected by the appropriate Intellectual Property Laws.

Trademarks:

The trademark ‘Britannia’, its logo, trade mark, and other Service Marks and logos are owned by and/or licensed to Britannia and/or its Affiliates.

Intellectual Property Claims:

Britannia, its Affiliates or its content suppliers respect the intellectual property of others. If you believe that your intellectual property rights have been used in a way that gives rise to concerns of infringement, please write to us with your concerns and we will try and answer your concerns.

Links

The System may provide links to various websites, applications, services, for your convenience only and we have no control over the linked websites and/or applications. We do not maintain, sponsor or recommend any third party websites, though the System may use such third party links/services (including WhatsApp and SMS gateway providers, and technology/analytics Partners) for its stated purpose. Your use of those linked sites, mobile software applications and services is subject to the terms of use and Privacy Policies of each such website(s), application(s) and/or service(s) (in addition to this Agreement).

Information Security

We are committed to safeguard the security and confidentiality of any information you provide to us. We understand that you accept the inherent security implications of providing information over the internet or the world wide web and will not hold us responsible for any breach of security or disclosure of personal information. If you become aware of any violation of the security of data or the Agreement, please contact us immediately.

Indemnity

You agree to indemnify us, our Affiliates and other persons involved in the creation of this System for all damages, losses and costs (including legal costs) which arise out of or relate to your use of this System or any acts committed by you in violation of applicable laws and this Agreement.

Limitation of Liability

In no event shall Britannia including Affiliates and their respective owners, directors, officers, agents, shareholders and partners be liable for any loss or damage whatsoever including without limitation direct, indirect, punitive, incidental and consequential damages, lost profits, or damages resulting from the use or inability to use the System, whether based on warranty, contract, tort or in any other means or action.

Britannia including Affiliates and their respective owners, directors, officers, agents, shareholders and partners aggregate and total liability (whether in contract, tort, negligence, under an indemnity, or by statute or otherwise) shall not exceed INR 5,000/- (Rupees Five Thousand).

No waiver for breaches

If we do not act in relation to a breach of the Agreement by you, that should not be construed as a waiver of any of our rights to act in relation to that breach or any later breach by you.

Redressal of Grievance

You may forward your request/complaints, along with your contact information and a brief description, to the Grievance Officer below:

Grievance Officer: [*]
Contact: Email: [*]

Governing Law and Jurisdiction

If a dispute arises regarding these Terms, the laws of the Republic of India will apply and shall be subject to the exclusive jurisdiction of courts in Bangalore, Karnataka, India.

Disclaimer

The information provided herein is for general informational purposes only and is not intended to constitute professional advice of any kind. We do not warrant that the content of this System is accurate, complete or error-free. To the maximum extent permitted by law, we disclaim all liability for any errors or omissions, and the System and Services are provided on an "as-is" and "with all faults and risks basis" and without warranties of any kind. We expressly reserve the right, in our discretion, to suspend, change, modify, add or remove portions of the System and to restrict or terminate its use and accessibility, without prior notice. If any provision of this Agreement is invalid or unenforceable, this shall not render the remaining provisions unenforceable or invalid.

Redressal of Grievance

You may forward your request/complaints, along with your contact information and a brief description, to the Grievance Officer below:

Grievance Officer: DPO

Contact: Email: [email protected]

eLibrary

Scope:

This Privacy Policy (the "Policy") describes how Britannia Industries Limited (hereinafter referred to as "Britannia", "we" or "us"), having its registered office at 5/1A, Hungerford Street, Kolkata - 700017 and its Executive Office at Prestige Shantiniketan, Tower C, The Business Precinct, 16th & 17th Floor, Whitefield Main Road, Mahadevapura Post, Bangalore - 560048, Karnataka, collects, uses, shares and protects personal information that we collect from you, the end user of "eLibrary" ("System"), used for the following purpose: Manage the Journals & Technical Knowledge documents for RDQ

This policy ("Privacy Policy"), together with the terms and conditions available on the System, outlines the System’s privacy practices regarding the collection, processing, use, retention and safety of your information through the System and the services offered thereupon.

By using the System and submitting personal information to it, it will be deemed that you accept the terms of this Privacy Policy and agree to be contacted by Britannia in relation to: Provide the required system access Registration or usage of the System implies that you have consented and agreed to the terms of this Privacy Policy.

This Privacy Policy is an electronic record in terms of the Information Technology Act, 2000 (as amended/re-enacted from time to time) ("IT Act") and rules thereunder. This Privacy Policy is an electronic record, generated by a computer system and does not require any physical or digital signatures.

Changes to the Privacy Policy

We are obligated to protect your information in accordance with applicable laws and regulations. This Privacy Policy is subject to modification based on changes in the business, legal and regulatory requirements and will be updated online or otherwise communicated to you. You are encouraged to periodically review the Privacy Policy and any changes to it.

Third Party Service

Please note that when you are on our server, your mobile service provider, mobile operating system provider, third party applications on your device, messaging platforms (including WhatsApp and SMS gateway providers) and third party operators may also collect, use and share information about you and your usage. We cannot control how these third parties collect, use, share or secure this information. For information about third-party privacy practices, please consult their respective privacy policies.

Personal Information We Collect

Personal information is defined as information that can be used to identify you and includes details such as Name and Email. Insofar as sensitive personal information is concerned, it will carry the meaning as may be defined by applicable laws from time to time.

The System does not collect any Sensitive Personal Data or Information (SPDI) such as passwords, financial, health or biometric information, save as expressly stated in the Privacy Policy applicable to this System.

The System does not knowingly collect any information relating to children under the age of 18.

Collection

You agree that the System may collect such personal information about you, whenever relevant, from you at the time of your registration/onboarding on the System, Data Entry in Portal, to help provide you with information and to complete the Services provided through the System. You also consent to the collection of certain personal information in the course of your access to and use of the System.

Usage

The System seeks your personal information for the following purpose(s): Provide the required system access We may also use such information to validate and administer your access to the System, to facilitate Britannia’s internal business operations, and to comply with legal and regulatory requirements.

Sharing

We do not sell or rent personal information to any third party entities. We limit the disclosure of the Personal Information to certain circumstances, as provided below:

• Mergers or acquisitions: In a scenario where we or our assets are merged or acquired by another business entity, or during restructuring of business or re-organisation, we may have to share information provided by you with the other business entities. If such a transaction occurs, the other business entity or the newly combined business entity would be required to follow this Privacy Policy.
• Partners: We engage vendors, consultants, contractors and technology enablement partners, agencies (hereinafter referred to as "Partners"), who provide services such as System hosting and development, WhatsApp Business Solution Providers, SMS gateway and email service providers, data analytics, reporting and IT services. We may provide such Partners access to Personal information or share Personal information with them solely to enable them to provide the aforesaid services on our behalf. In particular, information collected on this System is shared with: No.
• We may share your Personal information with the government/government authorities or agencies and legal or judicial authorities for any investigation or to comply with legal process or in response to a request by any of these authorities or to enforce applicable terms and conditions or to protect our, our users’ and Partners’ rights, privacy, safety or property.
• The information provided by you may be shared with our other entities and Affiliates to help in detecting and preventing identity theft, frauds and other illegal activities; to correlate or map related accounts to prevent misuse of our products and services; and to provide you our services.

Retention and Security

The personal information so collected shall be retained only for a limited duration necessary to fulfil the purposes outlined herein, or for so long as you remain an authorised User of the System, unless a longer retention period is required or permitted by law. Once the purpose is achieved or your access to the System ceases, all personal information is deleted in a safe and secure mode.

We have adopted reasonable security practices and procedures as required under applicable law and have included strategic, operational, managerial, technical and physical security controls to safeguard and protect your data and information.

Non-Personal Information

Non-personal information is defined as any data that does not personally identify you and may include unique system or hardware identifiers, system or application software, and peripherals. Any non-personal information, which when combined with personal information becomes personal information, shall be treated as personal information. The System may collect diagnostic, technical and usage related information periodically to provide and improve the System and to verify compliance with the terms of this Privacy Policy.

Third Party Applications, Websites & Services

The System may include links to other websites/applications and may use third party messaging services (including WhatsApp and SMS gateway providers) to communicate with you. Such websites/applications and services are governed by their respective privacy policies, which are out of the System’s control.

Access, Correction and Deletion

The System strives hard to keep its records updated and accurate with your latest information. You shall be responsible to ensure that the information or data you provide from time to time is and shall be correct, current and updated and that you have all the rights, permissions and consents to provide such information or data.

You may note that deletion of certain information or withdrawal of consent may lead to cancellation of your access to the System or your access to certain features and services of the System. We may not be able to process your request for correction, updating or deletion in case the same is not supported by valid documents, or data retention is required by applicable law or law enforcement requests or under any judicial proceedings, or it is extremely difficult to implement.

Liabilities

We shall not be liable for any indirect, incidental, consequential, special or exemplary damage(s) arising due to loss of data or use arising out of or in connection with your access or use of, or inability to access or use, the System.

We shall not be liable for any third party products, software or service provided by any third party applications on the System. You shall assume all risks arising out of or resulting from any transaction undertaken by you with any third party application on the System.

Governing Law and Jurisdiction

If a dispute arises regarding this Policy or use of the System, the laws of the Republic of India will apply and shall be subject to the exclusive jurisdiction of courts in Bangalore, Karnataka, India.

Queries and Complaints

This System is owned by Britannia’s RDQ function. We are committed to protecting your personal information collected and processed by us. In case of any feedback or concern regarding protection of your personal information, or any privacy related feedback or concerns, you may contact our Grievance Officer, [*] at [*].

Redressal of Grievance

You may forward your request/complaints, along with your contact information and a brief description, to the Grievance Officer below:

Grievance Officer: DPO

Contact: Email: [email protected]